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Complaints Commission welcomes new chair

20 February 2013

Bill Brackenridge is to be the new chair of the Scottish Legal Complaints Commission, the SLCC announced today.

Mr Brackenridge, who will serve a five year term, replaces Jane Irvine, the first chair, who left office at the end of 2012.

A management consultant for 25 years, Mr Brackenridge he has served as a non-executive director on Highlands and Islands Airports Ltd and on NHS Highland, chairing the Argyll & Bute CHP for five years. For six years he chaired the board of the Scottish Ambulance Service.

The SLCC is the gateway body for complaints against legal practitioners operating in Scotland. It investigates and resolves complaints about inadequate professional service, refers conduct complaints to the relevant professional body, and provides oversight of complaint handling across the profession. It also promotes and advises on good complaint handling and makes recommendations to promote good legal practice in Scotland.

Mr Brackenridge commented: “I’m pleased to be joining the SLCC at such an important time in its development. We’re now established as the gateway for all legal complaints in Scotland, but there’s much more for us to do to build trust and confidence in legal services. I’m looking forward to working with the team to make us even more effective and influential in dealing with complaints and in encouraging improved standards through our powers of guidance and oversight.”

Offering congratulations to Mr Brackenridge, Austin Lafferty, President of the Law Society of Scotland, said: "Ensuring a fair and effective complaints system for legal services in Scotland is highly important and I’m sure that Bill will bring his very extensive experience to enhance the work of the SLCC. I look forward to meeting Bill and to working with him and his team as we move forwards.”

The SLCC is currently consulting on its proposed budget and levy for its financial year 2013-14.

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