News In Focus
22 September 2004
Online mining reports service
As part of their ongoing drive for improved customer service and delivery performance, and in response to customer demand, the Coal Authority have developed an Internet service for the ordering and delivery of coal mining reports. This service removes the dependence on conventional mail delivery, and combined with alternative payment methods, will significantly contribute to reducing the time and effort needed by you to complete property searches.
Using the on-line mining reports service provides the following benefits:
- immediate on-line confirmation as to whether a coal mining report is required or not, avoiding the purchase of unnecessary searches;
- optional facility to receive a Coal Authority certificate confirming a mining report is not needed;
- improved turnaround times - same day receipt & processing of property searches and same day or next working day despatch;
- improved convenience of requesting reports - no letter, copy of plan, no need to write cheques;
- user-friendly front-end and service functionality (e.g. utilising post-code data);
- alternative payment methods, either by secure credit/debit card facility or, where a formal credit agreement exists, by customer account/monthly invoice;
- extended out-of-hours service availability.
The on-line service is at www.coalminingreports.co.uk Please visit the site and test it out for yourself. Pre-registering as a regular user will save you even more time since it avoids the need to input your name and contact details each time you visit the site. If you wish to pre-register, or arrange customer account facilities, contact the Coal Authority’s Helpline Team on 0845 762 6848.