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Volcanic ash advice and claims service launched

13 May 2010

Central Scotland law firm Russel + Aitken LLP has launched a new advice and claims service for people who have suffered a financial loss caused by the closure of air space, due to the threat of volcanic ash.

The new service is now available at the firm’s offices in Falkirk and Alloa.

Hundreds of thousands of airline passengers have had their travel plans thrown into chaos over recent weeks due to flight disruptions and airport closures, and some experts claim that the eruption in Iceland could continue for up to a year. 

The European Commission estimates the April disruptions to air traffic cost an already struggling industry up to £2bn as about 100,000 flights were cancelled, stranding around 10m travellers. The Association of British Insurers estimates that travel insurers are likely to pay out £62m to people who were unable to fly.


Margaret Lang, partner at Russel + Aitken, said: “Under these circumstances, most of us are aware that the cost of the flights can be refunded. But many people are unsure of their rights when it comes to the other more unforeseen costs and the untold disappointment, and whether they can make a claim in relation to financial loss and inconvenience.

“Countless travellers who were left stranded by the ash cloud mayhem are now battling with their airlines and insurance companies for recompense. That’s why we felt it was important to offer a service that provides the appropriate advice to people in this unprecedented situation. We can also process any relevant claim on their behalf.

“It’s still very unclear about how long this ash cloud is going to cause problems – all the more reason for us to launch this service sooner rather than later.”

An initial 15-minute interview at the firm is free of charge.

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